Hyatt comes through
by Josh Bernoff
I just checked into the brand new Hyatt Olive 8 in Seattle. Huge, spacious, well-appointed rooms, very friendly staff, and when I got to room I was greeted with this.
In addition to a nice little snack and a bottle of wine, the blue envelope contains a personal note from Julie Coker, the General Manager of the Hyatt Regency Philadelphia, where as you may remember I experienced the chair that wasn't there.
This deserves special praise. Ms. Coker or someone working for her looked in their reservation system after my little fiasco, found out I was going to be this hotel, and arranged to have me greeted with this little display. Very human, very personal. And while they still haven't commented on my original blog post, this is better, since the endorsement is in my voice.
Thanks, Hyatt, and thanks, Ms. Coker.
P.S. Message to the blogosphere -- if you don't get the service you deserve, blog about it.