Picking a community vendor? We've evaluated a bunch . . .
by Josh Bernoff
You know that Forrester analyzes technology to help businesspeople make decisions. You may not know just how detailed we get in that analysis.
My colleague Jeremiah Owyang has spent a whole lot of time in the last 4+ months looking at Community Software platforms from companies like Telligent Systems, Jive Software, Pluck, and Mzinga. This is what we call a "Wave" -- a rigorous comparison of vendors in a market. It includes not just having the vendors run through their features, but also reviews with their clients. Rigorous describes the methodology but also the experience; Jeremiah will tell you it takes a lot of diligence to do this right.
The Wave was published today. The full report is available to Forrester clients or you can pay for it separately. Alternatively, you can see the top-line results right here. In this chart the vendors that appear to right have the strongest long-term strategic position; those that appear toward the top have the best current offerings. In case you're wondering why we included these specific vendors, we used some criteria to identify those companies with the largest current client bases of major companies.
You can get a lot more detail on Jeremiah's blog post. He's going to be one busy boy helping companies make these choices, now that the Wave is out.